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Competencies & Training Requirements for Public Safety Communications Quality Assurance Evaluators

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  • July 15, 2013 Create Date
  • September 29, 2017 Last Updated
This standard was written by The APCO International Communications Center Standards Committee (CCSC) and approved by the APCO Standards Development Committee (SDC) on August 31, 2016.  Final approval received by the American National Standards institute on September 12, 2017.
This standard identifies the core competencies and minimum training requirements for Public Safety Communications Quality Assurance Evaluators (QAE). The QAE administers the Quality Assurance/Quality Improvement (QA/QI) process by providing compliance oversight, reviewing, and documenting an evaluation of the level of compliance with Agency directives and standards in an ongoing effort to ensure the highest levels of service to the public and emergency responders.