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Core Competencies and Minimum Training Standards for Public Safety Communications Supervisor

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  • January 24, 2013 Create Date
  • May 1, 2018 Last Updated
The previous standard was written by The APCO International Communications Center Standards Committee (CCSC) and was approved by the APCO Standards Development Committee on August 15, 2012, and approval by the American National Standards Institute (ANSI) was received on September 12, 2017.
This standard identifies the core competencies and minimum training requirements for Public Safety Communications Supervisors. This position is typically tasked with managing daily operations, performing administrative duties and maintaining employee relations. This position provides leadership and guidance to employees in order to achieve the Agency’s mission, while providing service to the public and emergency responders.