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APCO International's Call Center Standards Committee revised the content of the Minimum Training Standards for Public Safety Telecommunicators and submitted the standard through the APCO ANS Process. The standard was approved by the Standards Development Committee on June 2, 2015 and final approval was received by ANSI on July 14, 2015.
The standard identifies minimum training requirements for public safety calltakers, fire service dispatchers, law enforcement dispatchers, and emergency medical services (EMS) dispatchers.