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APCO Project RETAINS Toolkit 3.0

The Toolkit 3.0 has expanded functionalities and capabilities, but still retains the reliable information from the previous version of the Toolkit. There are still three tools in the Toolkit: staffing, retention and the employee satisfaction survey. In addition, the Toolkit continues to offer report generation functionality where subscribers can generate one (1) customized report in four areas: estimated staffing needs, retention, employee satisfaction and bonus tool.

The summary report of current and future staffing needs can be customized based upon information selected by the user. This report can be augmented by including an agency defined  narrative to explain the dynamics of the Emergency Communications Center (ECC), job descriptions and more. The report includes a cover page with the APCO International, and Project RETAINS logo, and can also be customized with an agency logo.

Information and processes have been streamlined for better understanding and ease of use. The Toolkit was updated with information from the Staffing and Retention in Public Safety Answering Points (PSAPs): A Supplemental Study.

In order to continue to offer this valuable tool to APCO members and the emergency communications profession as a whole, the RETAINS Toolkit 3.0 will operate on a subscription basis. Subscriptions will be for one year from the date of purchase and include one (1) report generation for each of the report types in the Toolkit.

RETAINS Toolkit pricing:

$99 APCO Agency Group members

$129 for APCO members (non-commercial)

$179 for Agency non-APCO members

$299 for APCO Commercial members

$499 for Commercial/Consultant non-APCO members

Subscriptions can be purchased online.

For questions regarding the toolkit, please email