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Training & Certification

Industry-leading training developed by industry leaders.

New From the APCO Institute

Diversity, Equity and Inclusion in the ECC Course

APCO’s Diversity, Equity and Inclusion (DEI) in the ECC course brings together members of the public safety communications industry to explore experiences and viewpoints to better understand how perceptions – both individual and institutional – can affect how employees interact with each other in the workplace. More

Fundamentals of Tactical Dispatch Course

Enhance your knowledge, skills and abilities to prepare to ultimately be part of a tactical/incident dispatch team. Available online and through the APCO Virtual Classroom. More

APCO Virtual Classroom

Get all the benefits of the traditional classroom setting from your current location. Learn in real-time from APCO instructors and earn certification and CDEs faster than in a traditional online course. Now available in the APCO Virtual Classroom: PST 1, Tactical Dispatch, CTO, CCS, Crisis Negotiations, Cybersecurity Fundamentals and Emergency Medical Dispatch Manager. More


The APCO Institute provides affordable training, certification and resources for public safety communications professionals at all levels.

Manage Your Training Records Online

APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval. The site automatically keeps training records for most APCO courses you’ve taken, and also allows you to upload your records and certificates from other training sources. Need to recertify? Track your agency’s training activities? Training Central can do that, too.

About APCO Institute

The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our membership, we stay current with industry issues, needs and standards. Because our members all work in their respective communications agencies each day, their needs and concerns drive the activity of APCO Institute.