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CDE Courses

Bullying and Negativity in the Communications Center

This course examines how bullying occurs and how to combat the issue. The eight-hour course explores the nature of the problem, its impact on people and organizations, corrective actions that can be taken, and steps to foster and maintain civility in the communications center. This course aims to help students develop the skills needed to effectively practice civil behavior, as well as demonstrate different ways organizations can systematically combat bullying and cultivate civility in the workplace.

Topics include:

  • Behaviors Associated With Bullying
  • Impact on Individuals
  • Impact on Communications Center Operations
  • Communications Center Management’s Responsibility to Act
  • Civility and Incivility in the Workplace
  • Overcoming Incivility in the Workplace and Cultivating Civility
  • Conflict Resolution
  • Writing and Implementing a Civility Policy

CDEs Earned:  8

Options Term Tuition


Full and Commercial Members

Co-Host 1 day $239 $199
Online 3 weeks $289 $249
Contract 1 day Contact us for pricing Contact us for pricing