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CDE Courses

Comprehensive Quality

A successful Comprehensive Quality Program requires a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your agency.


  • Quality
  • Quality Planning and Methodologies
  • Standards and Liability in Quality Programs
  • Building a Performance Evaluation Program
  • Crisis Negotiation Tools for the Telecommunicator
  • Feedback and Coaching Skills
  • Surveys and Analysis

CDEs Earned: 16


Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency.




Options Term Tuition


Full and Commercial Members

Co-Host 2 days $329 $309
Online 5 weeks $379 $359
Contract 2 days Contact us for pricing Contact us for pricing