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Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CDEs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.

Get Briefed on the New Website Launching Next Week

Join us for one of these free webinars where we will briefly walk you through the new APCO website.

Tuesday, August 31 at 10 a.m. ET -  Register
Wednesday, September 1 at 10 a.m. ET -  Register
Wednesday, September 1 at 2 p.m. ET -  Register


Upcoming Live Webinars - Free for APCO members


Recorded Webinars

Rethinking 9-1-1 Emergency Response & Incident Reconstruction
Presenters: Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin; Karin Marquez, Senior Director of Public Safety, RapidSOS; Patrick Botz, Director of Engagement, NICE Public Safety
Sponsored by NICE
Recorded August 3, 2021
Cost: Free for members; $59 for non-members

Learn How FirstNet® Verified Apps Help First Responders in the Field
Presenters: Tom Hoke, Vice President of Sales at Security Enhancement Systems (SES); Michael Guadan, Principal Sales Engineer, RapidDeploy
Sponsored by FirstNet, Built With AT&T
Recorded June 15, 2021
Cost: Free for members; $59 for non-members

Securing Next Generation 9-1-1 Infrastructure
Presenters: William Mikucki, VP of Technical Operations; Kenneth Banville, Sr. Systems Architect
Sponsored by ComTech
Recorded May 19, 2021
Cost: Free for members; $59 for non-members

Using Technology to Address First Responder Health and Wellness Needs
Presenters: Anna Courie, Director, Responder Wellness, FirstNet, built with AT&T; Margie Moulin, Director, Emergency Communications of Southern Oregon; Jason Biermann, Director, Emergency Management Snohomish County, WA; Joe Ramirez, Executive Director, Lighthouse Health and Wellness; Rhonda Kelley, Executive Director, All Clear Foundation
Sponsored by FirstNet, built with AT&T
Recorded April 28, 2021
Cost: Free for members; $59 for non-members

Roundtable: Addressing Today's Top 9-1-1 Staffing Challenges
Presenters: Moderated by Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin ; Panelists: Jeff Streeter, Executive Director, JeffCom, Colorado; Kimberly Green, Dispatch Administrator, Little Rock Arkansas; Jon Whitford, 911 Unit Manager, Michigan State Patrol
Sponsored by NICE
Recorded April 22, 2021
Cost: Free for members; $59 for non-members

Multi-Agency Interoperability & On-Scene Awareness Made Possible with Apps on FirstNet
Presenters: Mike Waldner, FirstNet Project Manager, Bureau of Information & Telecommunications, State of South Dakota, Niki Papazoglakis, Chief Executive Officer, Mobility4PS, Alexander L. Popof, Chief Executive Officer, Visual Labs
Sponsored by FirstNet, Built with AT&T
Recorded March 16, 2021
Cost: Free for members; $59 for non-members

9 Ways to Improve PSAP Staff Performance
Presenter: Patrick Botz, Director of Engagement, NICE Public Safety
Sponsored by NICE Public Safety
Recorded January 28, 2021
Cost: Free for members; $59 for non-members

The FirstNet App Ecosystem – A Powerful Way to Connect With First Responders in the Field
Presenters: Suzette McLeod, FirstNet Marketing Manager, FirstNet, Built with AT&T; Brent Jensen, Executive Director, Madison County Central Dispatch; Dan Willingham, Executive Director of Sales, Mutualink; Jonathan Rasch, NRP, Emergency Communications Manager, Ramsey County Emergency Communications Center; Richard Price, President and retired Fire Chief for the San Ramon Valley Fire Protection District, PulsePoint Foundation
Sponsored by FirstNet, Built with AT&T
Recorded December 9, 2020
Cost: Free for members; $59 for non-members

Managing and Leading 9-1-1 During the Craziest of Crazy Times
Presenter: Christopher Blake Carver, ENP, MPA, Director of Sales - Hexagon’s Safety & Infrastructure Division
Sponsored by Hexagon
Recorded November 18, 2020
Cost: Free for members; $59 for non-members

Location Is Everything: How GIS Technology Transforms Next Generation 9-1-1
Presenters: Ryan Wineteer, Manager, Hamilton NG911, Inc., Dan Casey, Chief Business Development Officer, Digital Data Technologies, Inc.
Sponsored by Hamilton NG911
Recorded November 12, 2020
Cost: Free for members; $59 for non-members

3 Tips to Lower Your Public Safety Network’s Total Cost of Ownership
Presenters: Hassan Dakroub, Solutions Architect, Aviat Networks
Sponsored by Aviat Networks
Recorded November 5, 2020
Cost: Free for members; $59 for non-members

Real-Time Operations: The Future of Dispatch
Presenters: Josh Pepper, VP of Product, Real-Time Operations, Axon
Sponsored by Axon
Recorded Oct. 21, 2020
Cost: Free for members; $59 for non-members

Emerging Dispatch Technologies
Presenters: Jerrold Emery, Senior Manager - Research and Development, Tyler Technologies;Earl Karcher, Senior Product Owner, Tyler Technologies; Duane Kietzman, Senior Product Owner, Tyler Technologies; Rich McQuade, Product Owner, Tyler Technologies; Scott Miller, Senior Product Owner, Tyler Technologies
Sponsored by Tyler Technologies
Recorded Oct. 13, 2020
Cost: Free for members; $59 for non-members

The FirstNet COVID-19 Response
Presenter: Renee Gordon, Director of Emergency Communications, City of Alexandria; Ryan Burchnell, Ryan Fields-Spack & Carrie Johnson, Directors, Strategy & Policy, FirstNet Program at AT&T
Sponsored by FirstNet Built With AT&T
Recorded Oct. 1, 2020
Cost: Free for members; $59 for non-members

Harnessing the Power of Real-time Data in the Command Center
Presenter: Craig Johnston, VP of Business Development, Live Earth; Kofi Appiah, Principal Product Manager for Public Safety and Professional Communications (PSPC), L3Harris
Sponsored by L3Harris
Recorded September 22, 2020
Cost: Free for members; $59 for non-members

9-1-1's Critical Role in Policing
Presenter: Chris Wooten, Executive Vice President, NICE Public Safety; Patrick Botz, Director of Engagement, NICE Public Safety
Sponsored by NICE Public Safety
Recorded September 17, 2020
Cost: Free for members; $59 for non-members

When Next Generation Becomes Now: What’s Next?
Presenter: Tracy Eldridge, Public Safety Community Engagement Manager, RapidSOS
Sponsored by RapidSOS
Recorded September 2, 2020
Cost: Free for members; $59 for non-members

Analog Radio Over IP: Overcoming Leased Line Challenges at East Shore Radio Network
Presenter: William Jeske, Sales Engineer, TC Communications
Sponsored by TC Communications
Recorded August 25, 2020
Cost: Free for members; $59 for non-members

Improving the Dispatch Experience: How Cloud-Based CAD Can Help
Presenter: Karen Carlson
Sponsored by Motorola Solutions
Recorded July 15, 2020
Cost: Free for members; $59 for non-members

Know Before It’s Voiced: Use Cases for Real-Time Situational Awareness
Presenter: Kevin Shah and Lieutenant Scott Colaianni
Sponsored by Axon
Recorded May 20, 2020
Cost: Free for members; $59 for non-members

Revolutionizing the Communications Center With Situational Awareness
Presenter: Donno Cole
Sponsored by Axon
Recorded April 22, 2020
Cost: Free for members; $59 for non-members

Cybersecurity: NG9-1-1 Best Practices & Case Studies
Presenter: Rob Leonard, Information Security Manager for Hamilton NG911
Sponsored by Hamilton NG911
Recorded April 15, 2020
Cost: Free for members; $59 for non-members

COVID-19 Webinar Recordings

COVID-19 and 9-1-1: Get the Facts From CDC Officials and the Ground-Truth Perspective of a 9-1-1 Center

Emergency communications centers face unique challenges in dealing with the COVID-19 pandemic. Experts from the Centers for Disease Control and Prevention (CDC) answered your questions and provided facts to help 9-1-1 centers reduce risk and maintain operations. Additionally, a 9-1-1 director gave his perspective on the situation on the ground.

Recorded April 2, 2020 | View Recording
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits.

COVID-19 Q&A With 9-1-1 Center Leaders

In this brief interactive Q&A session,  9-1-1 center leaders from San Francisco Dept. of Emergency Services, City of New Orleans Parish Communication District, Harris County Sheriff’s Office and Miami-Dade Police Department talked about their journeys and what steps they’re taking to protect telecommunicators and help them deal with added stress. They answered questions about how they’re coping with higher call volumes, what protocols and screening questions they’re using, what has worked and what hasn’t, and what they’re planning next. Co-hosted with NICE Public Safety

Recorded April 3, 2020 | View Recording
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits.

COVID-19 Q&A With 9-1-1 Center Leaders: May Update

9-1-1 leaders from emergency communication centers around the country provide updates on new developments since the April 3 webinar and take questions to help your 9-1-1 center stay ahead of this rapidly evolving situation. Find out how they’re coping in the current crisis, what has worked, what hasn’t, and what they’re planning next. Co-hosted with NICE Public Safety

Recorded May 1, 2020 | View Recording
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits.


Is Your Quality Assurance Making a Difference?

Presenters: Mark Hunter, Training and Organizational Development Officer, Washington D.C. Office of Unified Communications; Patrick Botz, Director of Engagement, NICE Public Safety and co-author of ‘The High Performing PSAP’ guidebook
Sponsored by NICE Public Safety
Recorded March 26, 2020
Cost: Free for members; $59 for non-members

AHA T-CPR Recommendations: Establishing a High-Performing T-CPR Program
Presenters: Dr. Michael Kurz, Chair – AHA ECC T-CPR Task Force, Associate Professor, Department of Emergency Medicine, University of Alabama School of Medicine; Julie Buckingham, AHA ECC T-CPR Task Force Member, Resuscitation Academy Program Manager – RQI Partners
Sponsored by RQI
Recorded February 27, 2020
Cost: Free for members; $59 for non-members

APCO Standards in Action: Help Us Help You!
Presenters: Nicola Tidey RPL, ENP, Communications Consultant; Sherry Taylor, Coordinator for Indianapolis Fire Department Emergency Communications; and Kim Ostin, Sterling Heights Police Department Communications (retired)
Recorded January 22, 2020
Cost: Free for everyone

9-1-1 Beyond the Call: Getting the Big Picture
Presenters: Patrick Botz, Director of Engagement, NICE Public Safety and co-author of ‘The High Performing PSAP’ guidebook, and Jason E. Kern, CPE, Executive Director Southeast Emergency Communications (SEECOM) in Illinois
Sponsored by NICE
Recorded December 5, 2019
Cost: Free for members; $59 for non-members

LMR to LTE: Best Practices to Ensure Ongoing Public Safety Interoperability
Presenter: Steve Devine, Director of Strategy & Policy, AT&T FirstNet Program, AT&T
Sponsored by FirstNet Built With AT&T
Recorded November 20, 2019
Cost: Free for members; $59 for non-members

Beyond Location: Trends in Additional Emergency Data
Presenters: Jonathan Jones, Operations Manager, Athens-Clarke County Communications Bureau; Tom Guthrie, VP of Public Safety Operations, RapidSOS; Tracy Eldridge, Public Safety Community Engagement Manager, RapidSOS
Sponsored by RapidSOS
Recorded October 8, 2019
Cost: Free for members; $59 for non-members

Deploying NG9-1-1 in the Cloud: The Truths, Myths & Best Practices
Presenters: Stephen Ashurkoff, Director, Comtech Safety & Security Technologies, and William Mikucki, Director of Engineering and Operations, Comtech Safety & Security Technologies
Sponsored by Comtech Safety & Security Technologies
Recorded September 25, 2019
Cost: Free for members; $59 for non-members

Successful Strategies for Better Employee Engagement
Presenter: Doug Showalter
Recorded August 14, 2019 (APCO 2019)
Cost: Free for members; $59 for non-members

How to Write Effective SOP's to Fit Your Agency and Partner Needs
Presenter: Danny Murray
Recorded August 14, 2019 (APCO 2019)
Cost: Free for members; $59 for non-members

Developing a Learning Culture Through Employee Accountability
Presenter: Ryan DesJardins
Recorded August 13, 2019 (APCO 2019)
Cost: Free for members; $59 for non-members

Leading for Influence: It Matters What You Choose Each Day
Presenter: Kimberly Miller
Recorded August 13, 2019 (APCO 2019)
Cost: Free for members; $59 for non-members

Coaching and Mentoring for Comm Center Success: How You Say It Matters
Presenter: Adam Timm (APCO 2019)
Recorded August 13, 2019
Cost: Free for members; $59 for non-members

Timeless Webinars From the APCO Institute

Time Management: Plan Ahead or Fall Behind!
Presenters: APCO Institute
Recorded November 15, 2018
Cost: Free for members; $59 for non-members

Setting Goals: A Goal Without a Plan Is Just a Wish!
Presenters: APCO Institute
Recorded September 20, 2018
Cost: Free for members; $59 for non-members

Mentoring in the Comm Center: From Fledgling to High Flyer
Presenters: APCO Institute
Recorded July 19, 2018
Cost: Free for members; $59 for non-members

Career Planning: It’s Not Just a Job
Presenters: APCO Institute
Recorded May 17, 2018
Cost: Free for members; $59 for non-members

Writing Effective Policy for the Comm Center: The ABCs and 123s
Presenter: Sheila Hanna
Recorded March 15, 2018
Cost: Free for members; $59 for non-members

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Recorded January 18, 2018
Cost: Free for members; $59 for non-members

Free - APCO-AFC's FCC Part 90 Webinar Series  (Recordings)

These six recorded webinars provide valuable information for Part 90 licensees and are designed to help agencies and in particular two-way radio shops become more familiar with FCC licensing and coordination procedures. No CEU's are available for these webinars.

FCC Form 601 – Completing the Official Application for Your Radio Station License
View recording

Radio Frequency Interference Resolution and How APCO Can Help
View recording

Introduction to the New CAPRAD System for 700MHz and 800MHz NPSPAC Applications
View recording

Part 90 Frequency Coordination Procedures 
View recording

Overview of FCC's Universal Licensing System (ULS)
View PowerPoint with Notes

Managing Your FCC License & Antenna Structure Registrations
View recording