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Communications Training Officer

A comprehensive Communications Training Officer (CTO) Program can help ensure successful caller outcomes and decreased liability for your agency. The APCO Institute CTO Program provides all the tools your agency needs to help guarantee systematic, consistent training, documentation and recordkeeping.


The program includes:

Courses & Descriptions



APCO CTOs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE) and must past the CTO recertification exam.

See APCO’s continuing dispatch education resources.