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Emergency Medical Dispatch Program

Our EMD Program meets national standards - and your agency's needs.

The APCO Institute Emergency Medical Dispatch Program is based on the NHTSA National Standard Curriculum for EMD and incorporates all of the current ASTM International guidelines in a comprehensive EMD Package.

Emergency Medical Dispatch is a systematic program of handling medical calls for assistance. Trained telecommunicators, using locally-approved EMD Guidecards, can quickly and properly determine the nature and priority of the call, dispatch the appropriate response and then give the caller instructions to help treat the patient until the responding EMS unit arrives.

APCO Institute EMD is a cost-effective way for agencies to implement an EMD program. The APCO Institute EMD program includes local customization of EMD Guidecards and locally controlled training through APCO Institute-certified instructors. If your area has specific target hazards that require special addressing, APCO Institute personnel will assist you in customizing your guidecards - whether you use rack style guidecards or electronic. This customization helps your agency match the level of care provided by your local EMS system.

Already have an EMD program? Learn why you should switch.

For more information about APCO's EMD Program, contact the APCO Institute at or 888-272-6911.