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Fire Service Communications (FSC)

Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications Course continues to advance fire communications training, improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch.


  • Introduction to the Fire Service
  • Fire Service Apparatus and Terminology
  • Fire Service Communications Overview
  • Fire Service Call Processing
  • Fire Dispatch Procedures
  • Fire Service Incidents
  • The National Incident Management System and Incident Command System
  • Hazardous Material Incidents
  • Terrorism Incidents

The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job.

APCO Institute certified instructors who successfully complete this course can upgrade their instructor certificate to teach this dynamic course in-house or regionally for the cost of the course books only.

Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train your staff at your own pace. Tuition includes comprehensive course manual.

CDEs Earned: 32

It is recommended that students should have successfully completed a formal, basic, instructor-led 40-hour telecommunicator course.


APCO FSCs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Recertification is available only for students who have completed the current edition.


Options Term Tuition


Full and Commercial Members

Co-Host 4 days $389 $369
Online 6 weeks $439 $419
Agency 4 days $0 (cost of student manuals only) $0 (cost of student manuals only)
Contract 4 days Contact us for pricing Contact us for pricing
* As of May 25, 2017. Class tuition may change so be sure to check the amount in your shopping cart.