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Public Safety Telecommunicator (PST), 7th Edition, Canada

The Canadian version of our foundational course.

The leading telecommunicator training program has been revised to address Canadian emergency services communications terminology and to introduce provincial and federal legislative requirements impacting public safety communications across Canada.

The PST1, 7th Edition, course may be used for new-hire training and existing employee in-service training. All students successfully passing the final exam receive certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards.

Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train new hires at your time and pace. Tuition includes comprehensive course manual.


  • Introduction to Your New Career (roles and responsibilities of the position)
  • Interpersonal Communications
  • Telephone Communications Techniques: Call Processing
  • Telephony: Traditional Technology
  • Telephony: Emerging Technology
  • Telephony: TTY
  • Telematics
  • Computer-Aided Dispatch & Related Technologies
  • Radio Communications Techniques
  • Radio Technology
  • Call Classification
  • The Incident Command System
  • Liability Issues
  • Preparing for Your New Career (stress management)
  • 9-1-1 Disaster Preparedness in the PSAP
  • Telecommunicator Emergency Response Taskforces (TERT)
  • Quality Assurance/Quality Improvement Programs
  • Guidecards, the Design and Use in the PSAP
  • NextGen and other Emerging Technologies (Module Five – all new!)
  • Record Management Systems
  • Managing Specialty/High-Risk Calls
  • The Need for Continuing Education and Professional Development




APCO Certified Public Safety Telecommunicators must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE).

Options Term Tuition


Full and Commercial Members

Co-Host 5 days $329 $309
Online 6 weeks $379 $359
Agency 5 days $0 (cost of student manuals only) $0 (cost of student manuals only)
Contract 5 days Contact us for pricing Contact us for pricing